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When It Comes To The Crunch, We are here to help

Here at Platts Motor Company, we like to think of ourselves as a “One Stop Shop” for all your Motoring needs. Our services can be as minor as getting a bulb replaced right through to getting a major bodywork repair carried out.
Having your pride and joy damaged is always an unpleasant experience. We are here to help you through with free estimates and courtesy cars* for larger jobs to minimise your inconvenience.
Not all repairs require a visit to the bodyshop. Minor dents and scratches can sometimes be rectified with a local repair. We will be happy to advise you on the most suiable repair for your car.
But The Accident Wasn't My Fault

There is nothing worse than being involved in an accident that wasn't your fault. Dealing with the insurance company of the 3rd party can be very time consuming and hard work - they will use all sorts of tactics to delay payment and minimise their costs. What you really need is a expert to assist you, and to achieve the best outcome.
That's where we can help.

On your behalf we will instruct an accident management company, completely independent of the insurance industry, who will make sure that you and your vehicle are looked after properly i.e. a FREE courtesy vehicle whilst yours is off the road, compensation for any injuries you suffer, and that your vehicle is repaired properly without the short cuts sometimes taken by the insurance industry (with the aim of saving them cost at the expense of the quality of the repair to your vehicle).
Know Your Rights

When it comes to the crunch not everybody is aware of their rights and when it comes to making an insurance claim they can be led down the route best for the insurance company and not necessarily the best for yourself.
Here at Platts Motor Company we carry out repairs for all Insurance Companies and individuals alike. We do not appear on any of the Insurance Companies approved repairer schemes because we feel a repair should be carried out on the basis of a quality job done for a fair price. Repairers who sign up to the Scheme have to carry out the repairs at the price the Insurance Company dictate and in return the Insurance Company will send more jobs their way. Here at Platts we want to look after our customers needs and do what is best for them. We can inform you of your legal rights e.g. like did you know that you can have your car repaired at a dealer nominated by yourself and the Insurance Company do not have the right to tell you where you must go? We can offer the use of a loan car* and deal with your Insurance Company direct to agree repair costs. All too often we see customers who have had a repair carried out by the Insurers Approved Body shop and are unhappy with either the quality or the process, so make sure if you are ever in need speak to us first.
* Subject to status and availability
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